Privacy Policy
Effective Date: May 14, 2026
Welcome to Black Forest Forge (“Black Forest Forge,” “we,” “our,” or “us”). This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, place an order, subscribe to communications, or otherwise interact with our services.
Black Forest Forge is operated by Jange LLC, based in North Carolina, USA.
If you have questions regarding this Privacy Policy, please contact: [email protected]
1. Information We Collect
When you visit or use our website, we may collect certain information, including:
Personal Information
Information you voluntarily provide, such as:
- name;
- billing address;
- shipping address;
- email address;
- phone number;
- account information;
- order history; and
- information submitted through forms, reviews, or customer support requests.
Payment Information
Payments are securely processed through third-party payment providers. Black Forest Forge does not directly store complete payment card information on our servers.
Automatically Collected Information
When you visit our website, certain technical information may automatically be collected, including:
- IP address;
- browser type;
- device information;
- operating system;
- pages viewed;
- referral sources;
- time spent on pages;
- interactions with our website; and
- cookie and session information.
2. How We Use Information
We may use collected information to:
- process and fulfill orders;
- communicate regarding purchases or customer service inquiries;
- improve website functionality and user experience;
- provide order updates and transactional communications;
- send marketing or promotional communications if you opt in;
- recover abandoned shopping carts;
- prevent fraud, abuse, or unauthorized activity;
- comply with legal obligations; and
- protect our business and website security.
3. WooCommerce & Ecommerce Functionality
Our store is powered by WooCommerce.
WooCommerce may collect and store information necessary to:
- process orders;
- manage shopping carts;
- calculate shipping and taxes;
- maintain customer accounts; and
- support checkout functionality.
WooCommerce also uses cookies and session data required for proper website operation.
4. Payment Processing
Payments on our website are processed through WooPayments.
Depending on the payment method selected, transactions may also involve services provided by:
These providers may collect and process payment information according to their own privacy policies and security standards.
Black Forest Forge does not directly store full payment card details.
5. Analytics & Tracking Technologies
We use analytics and tracking services to understand website traffic and improve user experience.
These services may collect:
- IP addresses;
- browsing behavior;
- pages visited;
- session duration;
- device information; and
- interactions with our website.
Services may include:
This information helps us analyze website performance, improve content, and better understand customer interests.
6. Cookies
Our website uses cookies and similar technologies for:
- essential website functionality;
- shopping cart and checkout features;
- account login management;
- analytics and performance monitoring;
- marketing and popup functionality; and
- remembering user preferences.
Disabling cookies in your browser may affect website functionality.
7. Marketing & Email Communications
We may use marketing and communication tools including:
These tools may collect information submitted through:
- newsletter signups;
- popup forms;
- promotional forms; and
- marketing subscriptions.
If you opt in to marketing communications, we may occasionally send promotional emails, updates, or product announcements.
You may unsubscribe at any time using the unsubscribe link included in emails or by contacting us directly.
8. Abandoned Cart Tracking
Our website may use abandoned cart recovery functionality through plugins or ecommerce tools.
If you begin checkout or add products to your cart without completing a purchase, we may use your provided contact information to:
- remind you about incomplete orders;
- send cart recovery emails; or
- provide checkout reminders.
9. Contact Forms & Customer Communications
Information submitted through contact forms or customer service inquiries may be stored for customer support, communication, and recordkeeping purposes.
We may use:
- WPForms
- email communication tools; and
- ecommerce support systems
to manage customer inquiries.
10. Spam Protection
We may use spam and security services including:
These services may process information such as:
- IP addresses;
- browser details; and
- submitted form or comment data
for spam prevention and website security purposes.
11. Shipping Providers & Order Fulfillment
To fulfill and ship orders, we may share necessary customer and shipping information with shipping carriers and shipping service providers, including:
Information shared may include:
- customer name;
- shipping address;
- order details;
- package information; and
- tracking information.
This information is used solely for order fulfillment, shipping, delivery, and shipment tracking purposes.
12. User Reviews & Submitted Content
If you submit reviews, photos, testimonials, tags, or social media content related to Black Forest Forge, you grant us permission to use, repost, reproduce, publish, and display such content for marketing, advertising, and promotional purposes.
This may include use on:
- our website;
- social media platforms;
- product listings;
- advertisements; and
- marketing materials.
If you would like submitted content removed, please contact us and we will reasonably review the request.
13. Data Sharing
We do not sell your personal information.
We may share information with trusted third parties only as reasonably necessary to:
- process payments;
- fulfill orders;
- provide analytics;
- deliver marketing communications;
- prevent fraud; or
- comply with legal obligations.
14. Data Retention
We retain information only as long as reasonably necessary for:
- order fulfillment;
- customer support;
- accounting and tax purposes;
- fraud prevention;
- legal compliance; and
- legitimate business operations.
15. Data Security
We take commercially reasonable measures to help protect your information from unauthorized access, disclosure, misuse, or loss.
However, no website, internet transmission, or electronic storage system can be guaranteed completely secure.
By using our website, you acknowledge and accept this inherent risk.
16. Your Rights
Depending on your jurisdiction, you may have rights regarding your personal information, including the right to:
- request access to your information;
- request corrections;
- request deletion where legally permitted; or
- opt out of marketing communications.
Requests may be submitted to:
[email protected]
17. Children’s Privacy
Our website and products are not directed toward children under 13 years of age.
We do not knowingly collect personal information from children under 13.
18. Third-Party Links & Platforms
Our website may contain links to third-party websites, marketplaces, or social media platforms, including Etsy.
Purchases or interactions conducted through third-party platforms may additionally be governed by those platforms’ own policies and terms.
We are not responsible for the privacy practices or content of third-party websites.
19. Changes to This Privacy Policy
We may update this Privacy Policy periodically.
Changes become effective immediately upon posting to this page.
Continued use of the website after updates constitutes acceptance of the revised policy.
20. Contact
Questions regarding this Privacy Policy may be directed to: